Refund & Returns

We hope you have a pleasant shopping experience at everypetmarket.online, but if you are not satisfied with your purchase, we offer a return and refund policy. Please read the following terms carefully to ensure your return request is processed smoothly.

1. Return Period
   You can apply for a return within 30 days of receiving the item. After this period, we will not be able to provide a refund or exchange.
2. Return Conditions
   All returned items must be unused, still in their original packaging, and with all tags and labels intact.

If the item needs to be returned due to shipping damage, incorrect item, or defect, please contact customer service immediately upon receiving the item.

3. Return Process
   Contact Customer Service: Please contact our customer service team via email or phone, stating your order number and the reason for the return.

Receive Return Authorization: We will provide you with a Return Authorization (RMA) number and guide you on how to process the return.

Prepare for Return: Repackage the item according to the provided instructions, ensuring the outer packaging is intact.

Choose Shipping Method: We recommend that you choose a trackable shipping method for the return. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Address: 72 Bliss St, Florence, MA 01062

4. Refund Processing
   Once we receive and inspect your returned item, we will process your refund as soon as possible.

The refund amount will be returned to the original payment method and will typically arrive in your account within 5-10 business days after processing.

Thank you for choosing everypetmarket.online. We look forward to providing you with better service!