FAQs

1. How do I register an account?

On the top right corner of the homepage, click the “Login” button, fill in your personal information, and create a password. After completion, you will receive a confirmation email. Click the link to activate your account.

2. What payment methods are available?

You can pay using credit cards, debit cards, and third-party payment platforms.

3. How long does it take to ship the product?

Generally, we will ship within 3 business days after order confirmation. The specific delivery time will vary depending on your location and the courier service you choose.

4. How do I track my order?

Once the order is shipped, you will receive a confirmation email containing the tracking number. You can check the order status on the logistics company’s official website.

5. What should I do if there is a problem with the product I receive?

If you find that the received goods are defective or incorrect, please contact our customer service team within 7 days of receiving the goods, providing the order number and relevant photos. We will assist you with the return or exchange process.

6. Can I cancel my order?

You can contact customer service to cancel your order before order confirmation and shipment. Once your order has been shipped, you will need to follow our return policy.

7. What is your privacy policy?

Our privacy policy details how we collect, use, and protect your personal information. You can find a link to our privacy policy at the bottom of the website for more information.

8. Do you offer international shipping?

Currently, we primarily offer domestic shipping. If you require international shipping, please contact us directly, and we will do our best to assist you.